Algemene voorwaarden

Table of contents

1. Definitions
2. Identity of the entrepreneur
3. Applicability
4. The offer
5. The agreement
6. Right of withdrawal
7. Costs in case of withdrawal
8. Exclusion of right of withdrawal
9. The price
10. Conformity and warranty
11. Delivery and execution
12. Duration transactions: duration, cancellation and extension
13. Payment
14. Complaints procedure
15. Disputes
16. Additional or different terms

Definitions

In these conditions the following terms have the following meanings:

• Reflection period : the period within which the consumer can make use of his right of withdrawal;
• Consumer : the natural person who does not act in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;
• Day : calendar day;
• Duration transaction : a distance contract with regard to a series of products and / or services, the delivery and / or purchase obligation of which is spread over time;
• Durable medium: any means that enables the consumer or entrepreneur to store information that is addressed to him personally in a way that enables future consultation and unaltered reproduction of the stored information.
• Right of withdrawal : the possibility for the consumer to cancel the distance contract within the cooling-off period;
• Entrepreneur : the natural or legal person who offers products and / or services to consumers from a distance;
• Distance contract : an agreement whereby, in the context of a system organized by the entrepreneur for distance sales of products and / or services, up to and including the conclusion of the agreement, only one or more techniques for distance communication are used;
• Technology for distance communication : means that can be used to conclude an agreement, without the consumer and the entrepreneur being together in the same room at the same time.

Identity of the entrepreneur

Applicability

1. These general terms and conditions apply to any offer from the entrepreneur and to any distance contract concluded between the entrepreneur and the consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be viewed at the entrepreneur and that they will be sent free of charge as soon as possible at the request of the consumer.
3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that they can be can be easily stored on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be inspected electronically and that they will be sent free of charge electronically or otherwise at the request of the consumer.
4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis and in the event of conflicting general terms and conditions, the consumer can always rely on the applicable provision that is most favorable to him. is.

The offer

1. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
2. The offer contains a complete and accurate description of the products and / or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a true representation of the products and / or services offered. Obvious mistakes or errors in the offer are not binding for the entrepreneur.
3. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This concerns in particular:

• the price including taxes;
• the possible costs of delivery;
• the way in which the agreement will be concluded and which actions are required for this;
• whether or not the right of withdrawal applies;
• the method of payment, delivery and implementation of the agreement;
• the term for accepting the offer, or the term within which the entrepreneur guarantees the price;
• the level of the rate for distance communication if the costs of using the technology for distance communication are calculated on a basis other than the regular basic rate for the means of communication used;
• whether the agreement will be filed after the conclusion, and if so, how it can be consulted by the consumer
• the way in which the consumer, before concluding the agreement, can check the information provided by him under the agreement and, if necessary, restore it;
• any other languages ​​in which, in addition to Dutch, the agreement can be concluded;
• the behavioral codes to which the entrepreneur is subject and the way in which the consumer can consult these behavioral codes electronically; and
• the minimum duration of the distance contract in the event of an extended transaction.

The agreement

1. Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and meets the corresponding conditions.
2. If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.
3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to protect the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.
4. The entrepreneur can – within legal frameworks – inform himself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request or to attach special conditions to the implementation.
5. The entrepreneur will send the following information with the product or service to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:
   a. The visiting address of the business location of the entrepreneur where the consumer can go with complaints;
   b. the conditions under which and the way in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
   c. information about guarantees and existing service after purchase;
   d. the information included in article 4 paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement;
   e. the requirements for terminating the agreement if the agreement has a duration of more than one year or is indefinite. In the event of an extended transaction, the provision in the previous paragraph applies only to the first delivery.

Right of withdrawal

1. When purchasing products, the consumer has the option to dissolve the contract without giving any reason within 7 working days. This reflection period commences on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and announced to the entrepreneur.
2. During the reflection period, the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will return the product with all accessories and – if reasonably possible – in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

Costs in case of withdrawal

1. If the consumer makes use of his right of withdrawal, the costs of return will not exceed the costs.
2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 30 days after the return or cancellation.

Exclusion of right of withdrawal

1. The entrepreneur can exclude the consumer’s right of withdrawal insofar as provided for in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the agreement.
2. Exclusion of the right of withdrawal is only possible for products:
   a. That have been created by the entrepreneur in accordance with the consumer’s specifications;
   b. that are clearly personal in nature;
   c. that cannot be returned due to their nature;
   d. that can spoil or age quickly;
   e. whose price depends on fluctuations in the financial market on which the entrepreneur has no influence;
   f. for individual newspapers and magazines;
   g. for audio and video recordings and computer software of which the consumer has broken the seal.
3. Exclusion of the right of withdrawal is only possible for services:
   a. Concerning accommodation, transport, restaurant business or leisure activities to be performed on a specific date or during a specific period;
   b. of which the delivery started with the express consent of the consumer before the reflection period has expired;
   c. regarding betting and lotteries.

The price

1. During the period of validity stated in the offer, the prices of the products and / or services being offered will not be increased, except for price changes due to changes in VAT rates.
2. Contrary to the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, at variable prices. This link to fluctuations and the fact that any stated prices are target prices are stated in the offer.
3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.
4. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:
5. a.these are the result of statutory regulations or provisions; or
6. b. the consumer has the authority to cancel the agreement on the day on which the price increase takes effect.
7. De in het aanbod van producten of diensten genoemde prijzen zijn inclusief btw.

Conformiteit en garantie

1. De ondernemer staat er voor in dat de producten en/of diensten voldoen aan de overeenkomst, de in het aanbod vermelde specificaties, aan de redelijke eisen van deugdelijkheid en/of bruikbaarheid en de op de datum van de totstandkoming van de overeenkomst bestaande wettelijke bepalingen en/of overheidsvoorschriften. Indien overeengekomen staat de ondernemer er tevens voor in dat het product geschikt is voor ander dan normaal gebruik.
2. Een door de ondernemer, fabrikant of importeur verstrekte garantie doet niets af aan de wettelijke rechten en vorderingen die de consument op grond van de overeenkomst tegenover de ondernemer kan doen gelden.

Levering en uitvoering

• De ondernemer zal de grootst mogelijke zorgvuldigheid in acht nemen bij het in ontvangst nemen en bij de uitvoering van bestellingen van producten en bij de beoordeling van aanvragen tot verlening van diensten.
• Als plaats van levering geldt het adres dat de consument aan het bedrijf kenbaar heeft gemaakt.
• Met inachtneming van hetgeen hierover in artikel 4 van deze algemene voorwaarden is vermeld, zal het bedrijf geaccepteerde bestellingen met bekwame spoed doch uiterlijk binnen 30 dagen uitvoeren tenzij een langere leveringstermijn is afgesproken. Indien de bezorging vertraging ondervindt, of indien een bestelling niet dan wel slechts gedeeltelijk kan worden uitgevoerd, ontvangt de consument hiervan uiterlijk 30 dagen nadat hij de bestelling geplaatst heeft bericht. De consument heeft in dat geval het recht om de overeenkomst zonder kosten te ontbinden en recht op eventuele schadevergoeding.
• In geval van ontbinding conform het vorige lid zal de ondernemer het bedrag dat de consument betaald heeft zo spoedig mogelijk, doch uiterlijk binnen 30 dagen na ontbinding, terugbetalen.
• Indien levering van een besteld product onmogelijk blijkt te zijn, zal de ondernemer zich inspannen om een vervangend artikel beschikbaar te stellen. Uiterlijk bij de bezorging zal op duidelijke en begrijpelijke wijze worden gemeld dat een vervangend artikel wordt geleverd. Bij vervangende artikelen kan het herroepingsrecht niet worden uitgesloten. De kosten van een eventuele retourzending zijn voor rekening van de ondernemer.
• Het risico van beschadiging en/of vermissing van producten berust bij de ondernemer tot het moment van bezorging aan de consument of een vooraf aangewezen en aan de ondernemer bekend gemaakte vertegenwoordiger, tenzij uitdrukkelijk anders is overeengekomen.

Duurtransacties: duur, opzegging en verlenging

Opzegging

1. De consument kan een overeenkomst die voor onbepaalde tijd is aangegaan en die strekt tot het geregeld afleveren van producten (elektriciteit daaronder begrepen) of diensten, te allen tijde opzeggen met inachtneming van daartoe overeengekomen opzeggingsregels en een opzegtermijn van ten hoogste één maand.
2. De consument kan een overeenkomst die voor bepaalde tijd is aangegaan en die strekt tot het geregeld afleveren van producten (elektriciteit daaronder begrepen) of diensten, te allen tijde tegen het einde van de bepaalde duur opzeggen met inachtneming van daartoe overeengekomen opzeggingsregels en een opzegtermijn van ten hoogste één maand.
3. De consument kan de in de vorige leden genoemde overeenkomsten:
4. te allen tijde opzeggen en niet beperkt worden tot opzegging op een bepaald tijdstip of in een bepaalde periode;
5. tenminste opzeggen op dezelfde wijze als zij door hem zijn aangegaan;
6. altijd opzeggen met dezelfde opzegtermijn als de ondernemer voor zichzelf heeft bedongen.

Verlenging

1. Een overeenkomst die voor bepaalde tijd is aangegaan en die strekt tot het geregeld afleveren van producten (elektriciteit daaronder begrepen) of diensten, mag niet stilzwijgend worden verlengd of vernieuwd voor een bepaalde duur.
2. In afwijking van het vorige lid mag een overeenkomst die voor bepaalde tijd is aangegaan en die strekt tot het geregeld afleveren van dag- nieuws- en weekbladen en tijdschriften stilzwijgend worden verlengd voor een bepaalde duur van maximaal drie maanden, als de consument deze verlengde overeenkomst tegen het einde van de verlenging kan opzeggen met een opzegtermijn van ten hoogste één maand.
3. Een overeenkomst die voor bepaalde tijd is aangegaan en die strekt tot het geregeld afleveren van producten of diensten, mag alleen stilzwijgend voor onbepaalde duur worden verlengd als de consument te allen tijde mag opzeggen met een opzegtermijn van ten hoogste één maand en een opzegtermijn van ten hoogste drie maanden in geval de overeenkomst strekt tot het geregeld, maar minder dan eenmaal per maand, afleveren van dag-, nieuws- en weekbladen en tijdschriften.
4. Een overeenkomst met beperkte duur tot het geregeld ter kennismaking afleveren van dag-, nieuws- en weekbladen en tijdschriften (proef- of kennismakingsabonnement) wordt niet stilzwijgend voortgezet en eindigt automatisch na afloop van de proef- of kennismakingsperiode.

Duur

1. If an agreement has a duration of more than one year, the consumer may cancel the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed term.

Payment

1. Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the reflection period as referred to in Article 6 paragraph 1. In the event of an agreement to provide a service, this period commences after the consumer has received confirmation of the agreement.
2. When selling products to consumers, a prepayment of more than 50% may never be stipulated in general terms and conditions. When advance payment has been stipulated, the consumer cannot assert any rights whatsoever with regard to the execution of the order or service (s) before the stipulated advance payment has been made.
3. The consumer has the duty to report inaccuracies in provided or stated payment details to the entrepreneur without delay.
4. In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer in advance.

Complaints procedure

1. The entrepreneur has a well-publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
2. Complaints about the implementation of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has discovered the defects.
3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will reply within 14 days with a confirmation of receipt and an indication when the consumer can expect a more detailed answer.
4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute settlement procedure.

Disputes

1. Only Dutch law applies to agreements between the entrepreneur and the consumer to which these general terms and conditions apply.
2. In case of disputes, the consumer can turn to Stichting WebwinkelKeur, which will mediate free of charge. If a solution is not yet reached, the consumer has the option to have his complaint handled by Stichting GeschilOnline, the decision of which is binding and both entrepreneur and consumer agree with this binding decision.

Additional or different terms

Additional provisions or provisions deviating from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.